About
I am an AI Engineer with a production reliability background. I build LLM pipelines, retrieval systems, and internal AI tooling that engineers actually use. My work is shaped by years of Linux infrastructure and support engineering, where the standard is to measure first and fix the root cause.
Career Arc
I spent over a decade in technical support and Linux infrastructure, moving from front line support to leading high complexity escalations. That path taught me how to diagnose systems under pressure, reduce repeat incidents, and design tooling that survives real workflows.
Working Style
I start with evidence, not intuition. Logs, traces, and reproducible steps come first. I optimize for clarity, follow through on root cause, and document outcomes so the next engineer does not have to relearn the same lesson.
Current Focus
I am focused on LLM pipelines, retrieval systems, evaluation harnesses, and internal AI products for support and operations teams. I care about quality gates, calibration, and sustained reliability over demos.
Credibility Highlights
- 3x Top Engineer of the Quarter at WebPros.
- Perfect 100% CSAT in 2026 (YTD).
- 3,360+ tickets solved with 97.7% lifetime CSAT.
- 10 percent AI ticket deflection in production workflows.
- KCS v6 Fundamentals certification.
- Remote work since 2020.
If you want a deeper view of my work history and outcomes, see the CV page.